Step by step guide on how to order your prints online if you have ordered with us before, from uploading your files to the printing, mounting and framing options available.
Click on “login” under “ordered with us before”.
Sign in to your hub account.
Once you are logged into your creativehub account. You have 2 options here: Either select previously uploaded images - like in this the example below. You simply click on the image(s) that you wish to order, then in the bottom navigation bar that appears, you will be able to click on "Order Prints".
Or, upload new images, by clicking on “upload” on the top menu. Please be aware that images must be .jpg or.tiff and that the maximum upload size is 2GB (2048MB). Once uploaded, select the images you wish to print and click on the “order prints” icon in pop-up navigation bar.
You can select print size, print type and mounting and framing options over here, and as you do you the price will change accordingly.
Use the drop down functionality on Print Size to adjust the print size and add borders.
Then click on “print type” to choose from our 11 different C-type and Giclee paper types.
TIP - Please do make sure you select a paper type. If no paper type is selected the default paper will be the Fuji Matt.
We have 4 different C-type papers to choose from, including: Matt, Gloss, Kodak Metallic and Fuji Flex.
As well as 7 types of Giclée, including Epson Semi gloss, Hahnemuhle Bamboo ,Canson Baryta, Hahnemuhle Pearl, Hahnemuhle Photorag, Hahnemuhle German Etching and Canson Aquarella Rag.
Select from several mounting options and If you choose to select a handmade gallery quality frame, you will see the frame appear around the image, making it easier to choose a frame that compliments your image.
When you are happy with the order and are ready to proceed, click on “add to cart”.
One item will appear in your shopping cart. By clicking on “next image” you can set the same or different setting for each one of your images. When you are ready to purchase, click on the “View cart” button.
A summary of your order will appear on screen. Click the plus and minus icons to adjust quantities or remove items from your cart. When you are happy, click “continue”.
Add your address & payment details.
Once logged in to your existing or new account, you can add your address & payment details. We do except all major credit cards and debit cards, including PayPal.
The delivery options are: collection from our studios near Old Street, London E2, overnight courier and royal mail. We do also offer a sameday courier option for print orders placed before 2pm* For frame orders, where you have selected a glass option, we can only send this via courier. We also deliver outside of the UK, just give us a call and we will give you a quote.
If you have any specific instructions please add them to the message box, then hit 'place your order' to make a payment and finalise your order. i.e "please keep prints flat" or "please leave Giclee prints untrimmed"
On the confirmation screen, click on “finish”.
As well as the online confirmation you will receive an email. When your order is ready for collection you will receive an email letting you know, alternatively, when it is dispatched you will receive an email with your courier or royal mail tracking number. Our studio is open 9am to 7pm Monday to Friday for collections.
If you would like to speak to one of our team members about how to make an order, please get in touch or come into our Shoreditch office.
* Print orders up to the value of £500, delivery in London.