If a customer requests a refund they are entitled to do so up to 14 days after purchase of the prints from your store, and we offer a no quibble returns policy.
Please ask your customer to return their print(s) along with any limited edition certificates (if applicable) to our studio:
74 Kingsland Road
If a print is damaged, or the order is in some way defective - we will send a replacement print free of charge, and refund the cost of shipping to your card so you can then refund this onto your customer.
If the customer has changed their mind and does not want the print anymore, then they will be refunded the full price paid for the print but not the cost of the return postage, again to your card so you can do the same directly to your customer.
Once the print has been received and inspected at our studio, we will email you with confirmation of the refund amount to you. At this point, we also request that you refund the customer for the cost of the art sale.
Still have questions? Chat to us online! Just click the small blue bubble on the right hand side of your browser to start a conversation with one of our team members.