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How to order online - New customers

Step by step guide on how to order your prints online if you are new to theprintspace, from uploading your files to the printing, mounting and framing options available.

First go to our website at On every page, on the top right, you will find an “order/ Log in” button. Click on this.


As you are new to theprintspace you have 2 options:

  1. Start uploading your prints by clicking on “choose files to print” under the “new to theprintspace” area, or
  2. By clicking on “login” under “ordered with us before”, you could create an account straight away - where your images are stored for future quick re-ordering and much more

theprintspace create new account

Begin by clicking on “Choose files to print and select all the files you wish to upload. Please be aware that images must be .jpg, .tiff or .png and that the maximum upload size is 2GB (2048MB)

Now click on “upload (number of files, size of files)”.

upload your files to theprintspace

As you wait for your images to upload, you can already start your order while the rest are being processed.

upload more images into theprintspace order system

Once your images are uploaded, thumbnails are generated and all our service options are made available.

make your order at theprintspace

You can select print size, print type and mounting and framing options over here, and as you do you the price change accordingly. Use the drop down functionality on Print Size to adjust the print size and add borders.


Click on “print type” to choose from 11 different paper types.


theprintspace print paper types

We have 4 different C-type papers to choose from, including: Matt, Gloss, Kodak Metallic and Fuji Flex.

theprintspace c-type print paper types

As well as 7 types of Giclée, including Epson Semi gloss, Hahnemuhle Bamboo, Canson Baryta, Hahnemuhle Pearl, Hahnemuhle Photorag, Hahnemuhle German Etching and Canson Aquarella Rag. 

theprintspace giclee print paper types

Select from several mounting options and If you choose to select a handmade gallery quality frame, you will see the frame appear around the image, making it easier to choose a frame that compliments your image.


When you are happy with the order and are ready to proceed, click on “add to cart”.

One item will appear in your shopping cart. By clicking on “next image” you can set the same or different setting for each one of your images. When you are ready to purchase, click on the “View cart” button.

theprintspace view cart button

A summary of your order will appear on screen. Click the plus and minus icons to adjust quantities or remove items from your cart.

When you are happy, click “continue”.

theprintspace order system

If you already have an account, you should log in now.

Or if you don’t, you can create one. The benefits of creating an account are that we store your images for easy re-order. When you come back to the site, all you need to do is log into creativehub.

thehub create an account

Once logged in to your existing or new account, you can add your address & card details.

The delivery options are: collection from our studios near Old Street, London E2, overnight courier and royal mail. For frame orders, where you have selected a glass option, we can only send this via courier. We also deliver outside of the UK, just give us a call and we will give you a quote.

If you have any specific instructions please add them to the message box, then hit 'place your order' to make a payment and finalise your order.

On the confirmation screen, click on “finish”.

As well as the online confirmation you will receive an email. When your order is ready for collection you will receive an email letting you know, alternatively, when it is dispatched you will receive an email with your courier or royal mail tracking number. Our studio is open 9am to 7pm Monday to Friday for collections.


Still have questions? Chat to us online! Just click the small blue bubble on the right hand side of your browser to start a conversation with one of our team members.


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