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All you need to know about our Shopify app

COMING SOON - NOV 17

 

Contents

1. What is thehub Shopify app?

2. What is thehub?

3. How do I use the app to find new art prints to sell in my store?

4. How do I use the app to sell my own art?

5. What are the costs when I make an art sale?

6. Who produces & ships the prints?

7. What are the delivery costs?

8. Can an artist block my store from selling their artwork?

9. Can I set my own prices for the art I choose to sell?

10. Is the artwork I sell limited edition?

11. How does sales tax work?

12. What currency is art priced in & how does the currency conversion work?

13. How do I unlink my Shopify account from my hub account?

14. How are returns managed?

 

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1. What is thehub Shopify app? 
thehub Shopify app lets you do two things in a really easy way:

   - Sell your own art prints,
   - Find art prints to sell on behalf of other artists.

thehub print all prints that are sold, and ships them directly to your customer.  

 

2. What is thehub?
thehub is a web application that allows users to upload, store, print and sell fine art images. Effectively, what thehub Shopify app does is link your Shopify account to an account with thehub. If you don’t have an account with thehub when you install the Shopify app, then during the app installation process we allow you to create one. 

 

3. How do I use the app to find new art prints to sell in my store?
In our app, there is a catalogue of contemporary & photographic art, illustration & street art available to sell in your store. You can choose from thousands of great prints, select what you want to sell and immediately start selling it in your store. Browse images by price point, artist name or categories such as: illustration, street art, art photography, landscape, street photography, music and many more.

With one click, you can choose an artwork to sell and this will automatically appear in your Shopify products list. This service is 100% free to use, you only pay when you sell.

When you sell we charge you a 2.5% handling fee, plus the cost of us making and shipping a premium and reasonably priced fine art print to our customer, then you split the net proceeds 50/50 with the artist.

 

 

4. How do I use the app to sell my own art?
As well as selling other people’s art, you can also use thehub app to sell your own art andlet us print it on demand and ship it to your customer.  

To do this, you need to go to your hub account, upload your images and set prices for them.  If you have installed thehub Shopify app, then your priced-up print products automatically appear in your Shopify product list.

 

5. What are the costs when I make an art sale?
When you make a sale of one of the catalogue prints, we debit your card for the print cost, our 2.5% handling fee and the artist’s 50% share of the profit (profit = print sale cost - sales tax being accounted for by you - print cost and our 2.5%  handling fee with our sales tax if applicable).

When you make a sale of your own print products, we debit your card for the print cost and 2.5% handling fee  (profit = print sale cost - sales tax being accounted for by you - print cost and our 2.5% handling fee with our sales tax if applicable).

You will be charged using your credit/debit card. To enter your card details, simply login to thehub and enter your details in ‘sell art prints’ > ‘store plugins’.

 

6. Who produces & ships the prints?
We produce the order using our award winning in-house fine art printing service. The finished artwork is dispatched on demand within 48 hours in your branded packaging, shipped to anywhere in the world. We will update your Shopify account with order tracking details.

It’s 100% hassle free and automated, you just have to choose what to sell. Our team manages the fulfilment and pays the artist their share.

 

7. What are the delivery costs?
The shipping cost is a flat £6 (excluding VAT) globally. This will be added to the price of the print products that are imported from thehub. As shipping costs negatively affect e-commerce conversion rate, we think it is better for you to add this to the cost of the print, but that’s up to you. 

 

8. Can the artists block my store from selling their artwork?
Yes, when you start selling any art from the catalogue, the artist get a notification. They may have reasons why your store is not suitable to sell their art, so on those rare occasions they may remove permission for their art to be sold from your store, in which case the artwork will be automatically removed from your product list.

This is rare and when it does happen it usually has nothing to do with your store, it may be that they have a deal with a gallery in your area, so please don’t let this put you off using thehub art catalogue.


9. Is the artwork I sell limited edition?
Artists can list limited editions of their art work which means the art is more likely to sell.

Limited edition numbers are tracked and updated automatically in your store. When a limited edition run of a print has finished, the print product will be deleted from the products list of your Shopify store and you will be notified via email.

When a limited edition run of a print from the catalogue that is being sold in your Shopify store expires, that print will be removed from your hub account and from your Shopify products list also.

You can personalize the packaging and the limited edition certificate with your store branding by uploading your details in thehub.

 

10. Can I set my own prices for the art I choose to sell?
If you are selling art from the catalogue then no, this is priced by the artist. It is important for the artist that the prices of their artwork is consistent, wherever it is sold.

If you are selling your own artwork, then you would price that in your hub account  and you can set whatever price you want (it then gets automatically imported into your Shopify product list by the app).

 

11. How does sales tax work?
We are based in the UK and will charge you the following sales tax on orders from our Shopify App:

If you are based in the UK and sell to a UK or EU customer we charge you VAT (sales tax of 20%) and so should you. If you sell outside the EU we do not charge you VAT. (Future versions of the app will allow non-UK EU customers to make VAT-free purchases if they supply a valid EU VAT number in the checkout process).

If you are based in the EU and you sell to the UK we charge you VAT. If you sell to non-UK EU countries and you supply us with a valid EU VAT number in the settings then we will not charge your VAT, otherwise we will. If you sell to any non-EU country we do not charge you VAT.

If you are based outside the EU and you sell to the UK we charge you VAT, if you sell to any other global country than the UK we do not charge you VAT.


12. What currency is art sold in?
The prices in the catalogue are shown here in GBP. However when you integrate them into your product list and store, they will be displayed in the native currency that you have set in your Shopify store. We will update the prices in your currency weekly based on the currency spot rate at the start of that week. All conversions will be rounded up to the nearest whole currency unit - i.e. nearest pound, dollar etc. to avoid odd looking prices.

When you make a sale we will charge you in you native currency for the costs of producing the print, handling fee and the artists share. By charging you in your native currency we will carry the risk of exchange rate movements within the week.

 

13. How do I unlink my Shopify account from my hub account?
If you wanted to use your Shopify store with a different hub account you need to unlink your Shopify account from your current hub account. To unlink your store, simply choose ‘unlink’ from the settings menu within Shopify. Here you will be able to unlink your hub account with your Shopify Store. This action can also be done within thehub on the ‘store plugins’ page.

Please be aware that once you unlink your account, we will not fulfil any orders that originate from your Shopify store. Please ensure that once you have unlinked your store that any products that have been imported via thehub are either hidden or deleted.

 

14. How are returns managed?
If a customer requests a refund they are entitled to do so up to 14 days after purchase of the prints from your store.

Please ask your customer to return their print(s) along with any limited edition certificates (if applicable) to our studio:

theprintspace
74 Kingsland Road 
London
United Kingdom 
E2 8DL

Along with this completed form which will allow the customer to indicate their reason for the return, found on thehub.

If a print is damaged, or the order is in some way defective - we will send a replacement print free of charge, and refund the cost of shipping to your card so you can then refund this onto your customer.

If the customer has changed their mind and does not want the print anymore, then they will be refunded the full price paid for the print but not the cost of the return postage, again to your card so you can do the same directly to your customer.  

Once the print has been received and inspected at our studio, we will email you with confirmation of the refund amount to you. At this point, we also request that you refund the customer for the cost of the art sale.

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