In this guide, we explain how the creativehub Shopify app works for automating art print sales via Shopify and creativehub, and the rules for importing, customising and updating products.

Example store: https://store.georgetownley.com/

1. How it works

The creativehub Shopify app connects a creativehub account with a Shopify store for the purpose of automating art print sales.

  • Creativehub is the account used to upload the master file(s) for print.
  • Shopify is the webstore used to list and sell this print product. 
  • The creativehub Shopify app syncs the two accounts. This means it imports the product from creativehub to Shopify to list for sale. When a print is sold in Shopify, the order details are imported back through the app, then into production at theprintspace where the order is fulfilled. The fulfilment costs to the seller are the print cost and a flat rate shipping cost of £5 +VAT.

Click here for help connecting the creativehub Shopify app.


2. Applying sales settings

Prints can be imported to Shopify as products only after you have applied a print size, paper type, limited edition settings (optional), and a price to the master file in creativehub. Note the 'print cost' field; this is what we charge you to produce the print. Retail price is what you will charge your customer.

Click here for help preparing files to sell in creativehub



3. Importing to Shopify

After step two is completed, these products will be listed in the creativehub Shopify app.

The list of products in the creativehub Shopify app is a live record of the master files in creativehub and the sales settings applied to the files. Each time the app is opened the list is refreshed. You can also refresh the list manually by clicking the refresh button.

This list includes details for:

  • Product: This is the name of the master file in creativehub
  • Variant: This is the size options applied to the master file in creativehub
  • SKU: This is the product ID generated by creativehub. We generate a unique SKU code for each variant and it is what we use to fulfil orders.

Next to each product is an ‘Import’ button. When clicked the product will import to your Shopify products list. 

Click here for help importing a product to the Shopify product list.


4. Customising the Shopify product

After you have imported the product to your Shopify products list the product is ready to list for sale. At this point, we allow you full control to customise the product listing in Shopify. This includes name, description, variant order, pictures, price, etc. Please note the following:

Price:

If changing the price, keep in mind that our charge for the print cost will remain the same. We do not stop you from lowering the cost below the print cost we charge which means you could lose money on the sale. This is the seller's responsibility to manage.

Limited editions:

If you have applied limited edition settings in creativehub, this will display as ‘stock quantity’ in the Shopify product. These numbers are synced, i.e when you sell a limited edition the stock will go down in Shopify and a limited edition will be ticked off in creativehub. We do not lock ‘stock quantity’ in Shopify. If you edit this number, the number in creativehub will not change. It is your responsibility to ensure stock quantity is in line with settings applied in creativehub. If you change it by accident, then a fresh import will reset the stock quantity to match what is saved in creativehub.

SKU code:

We do not lock the SKU code. If you change a SKU this product will now be not recognised as a creativehub product. Please be aware that sales will not be fulfilled by us if you change the SKU. If you change it by accident then you can simply delete the product. A fresh import will recreate the product with the original SKU and this will be recognised as a Creative Hub product.

Click here for help on re-importing products.


5. Updating a Shopify product

There are two main reasons for updating a product:

  1. The product variants have been changed in creativehub. This is any change to the existing product such as paper, sizes, limited edition settings, or adding a new variant.
  2. The Shopify product is out of sync with the product listed in the creativehub Shopify app. This could be the SKU or resetting the stock quantity number.

The resolution for both is the same: Find the product in the creativehub Shopify app and click ‘Import’ to trigger a fresh import. Please note this acts as a hard reset and will overwrite any custom details applied to the Shopify product. We advise you backup your Shopify product details locally on a text doc for quick updates.

If you make changes to the product variants in creativehub you must re import the product to your Shopify product list. If you do not, the Shopify product will not update to reflect these changes and the product will be out of sync and will not be fulfilled by us when sold.

If you delete a file in creativehub or remove the sales settings applied to that file, this will not remove the product from your Shopify products list automatically. You must delete this product manually. If you do not and the product is sold, we will not fulfil the order.

Click here for help on re-importing products.

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