As an artist who's work is being sold in Shopify stores via the Art Catalogue, returns/refunds are not something which has an effect on you, nor is it something which requires any action from the artist. In short, if a store chooses to refund the customer, you as the artist will retain your share of the profits. But, so you are aware of the process, the below information details what the returns/refund procedure is for the store selling your work.
With Shopify store sales, the store is the trader. This means the print sale transaction is between the store and the customer. We act as the print fulfiller, meaning there is a separate transaction between the store and us for the production costs. With regard to sales from the Art Catalogue, we also handle payments for the artists share of the profits, by debiting the stores card for this artists share at the time we debit for production costs.
This means refunds/returns other than defected prints (see below) are at the discretion of the store as the trader and their returns policy.
Customer change of mind:
If a customer requests a refund/return, for a reason such as they have changed their mind and do not want the print anymore, then choosing to refund them is entirely the stores discretion.
If they choose to, which we recommend within a reasonable time period (which should be clearly stated in your returns policy), prints should be returned to the stores address and once received they would issue the customer a refund from their Shopify account. The production costs and shipping charges we charged the store on this sale will not be refunded, as this was a separate transaction. We will also not refund the store the artist's share of the profits, but, the store could opt to resell this print, being careful to clearly mark this as a used print and set it up as a separate product to the products that will be fulfilled by us.
Damaged of defective print:
If a print is damaged, or the order is in some way defective - we will send a replacement print free of charge, and refund the cost of shipping to your card so you can then refund this onto your customer.
The process for returning a print is as follows:
Please ask your customer to return their print(s) along with any limited edition certificates (if applicable) to our studio:
74 Kingsland Road
Once the print has been received and inspected at our studio, we will email you with confirmation of the refund amount to you.
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